Privacy Policy

Your privacy is important to us. This policy outlines how we collect, use, and protect your information.

Last updated: January 8, 2025

Information We Collect

Personal Information

We collect information you provide directly to us, such as when you create an account, subscribe to our service, or contact us for support. This may include:

  • Name and contact information
  • Business information and company details
  • Payment and billing information
  • WhatsApp business account details
  • Customer interaction data

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our AI-powered customer service platform
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to your comments and questions
  • Analyze usage patterns to enhance user experience
  • Comply with legal obligations and protect our rights

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy:

  • With service providers who assist in our operations
  • When required by law or to protect our rights
  • In connection with a business transfer or acquisition
  • With your explicit consent for specific purposes

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Our security measures include encryption, secure data transmission, regular security audits, and restricted access to personal information on a need-to-know basis.

Your Rights

Depending on your location, you may have the following rights:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion of your personal information
  • Restriction of processing
  • Data portability
  • Objection to processing

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can manage your cookie preferences through your browser settings.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@auratask.ai

Address: Accra, Ghana